Hello, welcome to the support area of metallparadies.de

How can we help you?

Note: Our helpdesk is operated via the external platform "Freshdesk". Of course, the protection of your data is also a high priority here - follow this link to view Freshdesk's obligations regarding the GDPR.

If you click on the following links, you will leave metallparadies.de and be taken directly to the respective form at Freshdesk.

Question about an article: Please have the article number or the URL of the article ready. If you leave us a telephone number, we will also be happy to call you back.

Question about an order: Please have your order number from the order confirmation or the order number ready.

Request for quotation: If you would like our products to be customised, require a special design or large quantities, please complete this form. You are also welcome to add sketches!

Complaints: Has there been any transport damage or is there something wrong with the way your order was made? Please have your purchase order number or the order number ready and send us photos of the packaging and the goods in the event of transport damage.

General question: Do you have a question for us about order processing, dispatch or something else that has not yet been covered in our knowledge base? Then you've come to the right place. If you leave us a telephone number, we will be happy to call you back.

Picture or video submission: If you're so proud of your project that you want to share it with us, you can upload your photos or videos here.

Unsolicited application: Whether you're a jack-of-all-trades or a specialist - we always want to get to know good people from the trades, IT, marketing or order processing! Tell us a bit about yourself and we'll work out together how we can find a suitable match.